Shipping policy
Shipping Policy
This policy applies to JASI Skincare products ordered online at jasiskin.com. In-clinic treatments and appointments are covered separately by our clinic policies.
Processing time
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Most orders ship the same or next business day. You will receive a shipping confirmation email with tracking once your order ships.
Shipping rates (United States)
- Flat rate: $8.00 per order.
- Free shipping: on orders of $200 or more.
Delivery times depend on the carrier and destination and are not guaranteed once the package is with the carrier.
International shipping
We ship internationally for a flat rate of $25.00 per order. Delivery times vary by destination and customs processing. Customers are responsible for any customs duties, taxes, or import fees charged by the destination country.
Address accuracy
Please double-check your shipping address at checkout. If you notice an error, email us right away at support@jasiskin.com; we will do our best to update it before the order ships, but we cannot change an address once a package is in transit. Packages returned to us due to an incorrect or incomplete address may be reshipped at the customer's expense.
Lost, stolen, or delayed packages
If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local carrier office, and wait 48 hours as packages are sometimes marked delivered early. If it still has not arrived, contact us at support@jasiskin.com and we will help you file a claim with the carrier. JASI Skincare is not responsible for packages confirmed delivered to the address provided, but we will work with you in good faith.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please email support@jasiskin.com within 7 days of delivery with your order number and photos. See our Refund Policy for details.
Contact
Email: support@jasiskin.com
Phone: (424) 218-4023