Refund policy
Refund & Return Policy
This policy applies to JASI Skincare products purchased online at jasiskin.com. It does not apply to in-clinic treatments, services, or appointment cancellations, which are covered by our separate clinic policies.
Returns of unopened products
We accept returns of unopened, unused products in their original condition within 30 days of delivery. Approved returns are refunded to the original payment method.
- Please email support@jasiskin.com with your order number before sending anything back. Return instructions, including the return address, will be provided by email. Returns sent without prior approval may not be accepted.
- The customer is responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
Opened products
For hygiene and safety reasons, opened or used skincare products are final sale and cannot be returned, except as described below.
Damaged, defective, or wrong items
If you receive an item that is damaged, defective, or not what you ordered, email support@jasiskin.com within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a refund, and we will cover any return shipping required.
Refund timing
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are processed within 5–10 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.
Bundles
Bundles may be returned only if all included products are unopened and unused.
Contact
Email: support@jasiskin.com
Phone: (424) 218-4023