At Jasi Skin, we strive to provide the best products and customer experience possible. We understand that sometimes a product may not meet your expectations or may not be suitable for your specific needs. Therefore, we offer a 30-day gently used return policy to ensure customer satisfaction. Please take a moment to review the details of our return policy below:
Our 30-day gently used return policy applies to all Jasi Skin products purchased directly from our official website or authorized retailers. Products must be returned within 30 days from the date of purchase.
To initiate a return, please contact our customer service team via email or phone. Provide your order details, reason for the return, and any relevant information.
Refund or Exchange
Once we receive the returned product and verify its condition, we will initiate the refund or exchange process. If you choose a refund, the original payment method will be credited within a reasonable timeframe. In the case of an exchange, we will ship the requested replacement product once the return is processed.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately. We will expedite the return process and provide you with a replacement or refund, including any associated shipping costs.
We hope this return policy provides you with peace of mind when purchasing Jasi Skin products. Our aim is to ensure your satisfaction and build a long-lasting relationship with you as our valued customer. If you have any further questions or concerns, please feel free to reach out to our customer service team.